A few years ago, a trend hit—customizing your offerings to what your customers wanted. It involved surveying every part of their experience and shaping your business based on results. Customer-designed offerings kept a lot of businesses alive during COVID. The idea is a great one, give them what they want, make them feel important, and they’ll return.
This premise was so widely adopted that we all became professional survey takers. Now every moment you spend with a business (online or in-person) is followed by a survey on your experience. From airlines to doctors, they’re all doing it. These requests are exhausting and make people regret giving out their emails.
But it’s important to ensure your business offerings are in-line with what your customers want, right? So how do you ensure this without giving them survey fatigue? Here are a few ideas that will help you get the information you need without annoying them.
Recognizing Preble County's Young Professionals
Congratulations, March 2021 Young Professional of the Month, Lisa White!
Congratulations, February 2021 Young Professional of the Month, Greg Eley!
Congratulations, January 2021 Young Professional of the Month Landen O'Banion! (Pictured: Preble Connect Steering Committee members Kate Duskey, Todd Appledown, O'Banion, Alexa Little)